Return Policy

Our goal is to delivery quality products in a timely manner with top notch customer service!

• Our return policy is firm and the same for all customers, no exceptions. 
• Shipping costs will not be refunded for any return, all return shipping costs are the responsibility of the customer. 
• NO EXCHANGES (our inventory changes too quickly)
• NO REFUNDS (store credit or gift card is how you will receive return credit)
• SALE ITEMS AND ACCESSORIES SALES ARE FINAL-NO RETURNS

Returns must:

• Be postmarked within 14 days of the ORDER DATE.
• Be in original, unused condition, with tags attached and original packaging.
• If an item has any appearance of being worn, it will not be accepted and you will be charged a re-shipping fee.
• Include original invoice with the return.

Please Mail Returns To:

Rustic Roots 605

ATTN: Return

128 N Broadway Ave

Miller, SD 57362

If items arrived damaged we must be notified with pictures within 3 days of arrival. Please send pictures of damaged goods to rusticroots605@outlook.com. Title your email "damaged" and include your order #.